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Blog / We Do /  The key to high-performance customer support

April 24, 2015 - Anastasia

The key to high-performance customer support

 

“Help your customers help themselves.”

© Kayako

High quality customer support is an essential part of every business and it’s not necessary to explain why it is important to have efficient technological basis to provide this service on a decent level.

Our customer support department runs like clockwork by answering the questions, helping to find necessary information, leading through the process of pre-sale and after-sale, basically satisfying every customer’s need and requirement. But, of course, besides our high-skilled professional team, it wouldn’t be possible to reach such level without a solid IT management service which makes the process easier and optimizes the work.

Customer Service Platform Kayako

One of such services that we use to create interactive and smart support is Kayako, a cloud-based customer service platform which allows to improve the working process of the staff and minimize the time spent on organizing the priorities and rendering the information.

Kayako appeared in 2001 and was developed by Varun Shoor in India. It is impossible not to note that the creator of this service learned to program at the age of 13 and started work on Kayako when he was 17. It is not surprising that now it is used worldwide in all kinds of spheres by such famous organizations as NASA, Hitachi or MTV for Varun Shoor made a lot of efforts to improve its effectiveness by upgrading it almost every year and adding new and new services to use. Now the headquarters of the company is located in London.

Kayako Capability

Kayako provides a user-friendly service with innovative design which has a range of possibilities to handle customers’ requests: via mail, live chat or a phone call which customer support representatives can deal with quickly or even simultaneously. Our specialists can easily combine their activities or prioritize their tasks by using additional functions of Kayako service and, thus, with efficient use of time, perform their work leaving out clients content and happy with their request management.

So, it is clear that to provide a high quality service, which is the main aim of almost every business, it is crucial to use high quality tools. Therefore, handing over your customer maintenance you certainly have to be sure about the reliability of the support technological basis. Thus, building up your business on a dependable ground will undoubtedly lead you to success!

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