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Blog / We Do /  What is customer support and how exactly does it work?

April 24, 2015 - Anastasia

What is customer support and how exactly does it work?

When you hear the phrase “customer support”, what actually pops in your mind?

Personally I instantly see the picture in my head where a suited man is carrying a joyful and smiling customer in his arms. Basically, it’s all we do when we want to satisfy our clients, who will absolutely return if all their requirements are met and they’ve got only positive emotions from the cooperation and interaction process.

When you ask google to visualize the “customer support” concept, you can see friendly-looking I-am-always-at-your-service people in headsets with microphones who obviously work in a call center and know all answers to all your questions. Let’s hope they do.

So, what is customer support and how exactly does it work?

Customer Support Assistance

Generally, it is a set of services that companies provide their clients with to assist them in the effective usage of their product. The range of these services depends on the field the company is engaged in. In the IT sphere customer support is a very widespread feature and I’m going to explain you why.

Almost all self-respecting organizations have websites to present themselves in the wide open space of the Internet kingdom. This is nearly an obligatory condition of a successful business existence. And the majority of these websites want to induce a potential customer to make some action towards the company (I’m sure all of you have seen small bright buttons Make A Call, Ask A Question, Request A Service Estimation, Buy It Now, etc. which sometimes change from being motivating into being practically annoying. Seriously, I know the feeling).

But sometimes the flow of such information is so big that company employees just can’t handle it because of lack of time or lack of skills. That’s when a professional support team comes into the game. And our support specialists know how to do their job.

Professional assistance of Mobilunity Customer Support

Mobilunity has a large variety of services that are provided to our customers worldwide and our support employees do practically everything. They use online chat to communicate with our clients and answer their question as soon as possible. Our specialists reply emails and try to sort out all the queries. Moreover, they can be available via phone and conduct live communication handling the customers’ requests. Our support team monitors 1.500 websites 24×7, neutralizes problems at their initial stage and does everything possible to satisfy the client because, as I’ve mentioned earlier, the main goal of customer support is to meet all the requirements and gain 100% understanding.

Long story short, customer support is a group of people who make the process of interaction between a company and a customer easier and more pleasant. They are like Oompa Loompas of Willy Wonka who support the Chocolate Fabric and make all the children happy.

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