Business Software Support Specialist

Mobilunity is a Ukrainian-based and operated provider of software engineering teams. Our typical clients are European, American and Japanese startups and small-to-mid sized companies working with our teams as permanent and equal extensions to their own software departments. With our collaboration model, engineers get direct access to the client’s technical management and work hand-in-hand with their peers both on the client’s side and in Ukraine. We as the Vendor ensure all non-tech questions are solved in a supportive manner. Joining Mobilunity you will get the best from both worlds – strong support and a big community locally, and an ambitious international team.

On behalf of our Client from Switzerland, Mobilunity is looking for a Business Software Support Specialist.

Our Customer is s one of the leading providers of business software for small and medium-sized companies in Switzerland.

In this dynamic role, you will support and advise users of business software products before and after purchase. You will collaborate closely with end users to implement specific parameter settings, generate reports, and develop custom system functionalities (customizations). Your prior professional experience and training will make software implementation projects an engaging and rewarding challenge. With enthusiasm and precision, you will coach software users, enhancing their skills and ensuring long-term satisfaction with the product.

Responsibilities:

• Client Support: Handle inquiries competently and promptly, documenting solutions in the ticketing system.
• Project Collaboration: Work on software implementation projects, adapting system features to customer needs.
• User Training: Conduct training sessions to improve user proficiency and satisfaction.
• Documentation: Develop user manuals and technical documentation for various software functionalities.
• Problem-Solving: Resolve software-related issues methodically and effectively.

Requirements:

• Proven experience in supporting business software, including issue resolution and providing information services;
• Excellent verbal and written German language skills;
• Ability to quickly adapt to various tasks after comprehensive training;
• Impeccable manners, a well-groomed appearance, and a proactive approach to customer and colleague interactions;
• A collaborative mindset and willingness to tackle challenging tasks in a modern, supportive environment;
• Ability to work during Swiss business hours to align with client needs.

In return we offer:

• The friendliest community of like-minded IT-people;
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies;
• Neverending fun: sports events, tournaments, music band, multiple affinity groups.

Come on board, and let’s grow together!