Support Engineer (closed)

Mobilunity is a provider of dedicated development teams aiming to bring European corporate culture to the Ukrainian IT-labor market. Throughout all the years of our existence and until now, we’ve been working hand in hand with European companies as our primary partners. By our own example, we are proving that the dedicated team model works the best in all directions including employee’s interests as people have always been our main asset. Joining Mobilunity you won’t ever feel alone. 

 

On behalf of our Client from the US, Mobilunity is looking for a Support Engineer.

 

About the project:

Our Customer is a software development platform company based in San Francisco, USA.

They deliver serverless next-generation hosting and a platform for high-performance web applications. They are focused on the high-gain, mission-critical sites where each millisecond the user is waiting for the page to load compares to lost profits (as an example just think of Netlify/Vercel).

 

Requirements:

• You’re a natural communicator and enjoy using those skills to help others

• You love exploring new technologies and figuring things out the hard way

• You enjoy solving many frontend problems per day

• You have knowledge of frontend engineering and you appreciate the value technologies like Serverless Cloud Platforms bring to the software deployment and development process

• You’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels

• You have some experience optimizing websites for performance

• You have experience with some of these technologies and an interest in learning about the others: JavaScript, TypeScript, Node.js, Next, Nuxt, AngularReact, VueNPM, Yarn, Webpack, HTML, CSS, Git

• You can demonstrate excellent spoken and written English

• You have the ability to get a project up and running on the Product after reviewing the documentation

Responsibilities:

• Resolve customer issues via slack, email, and video conferencing

• Collaborate with the Product and Engineering Teams to help define new features, fix bugs, and identify new ways the platform can speed up our customers’ websites and their dev teams

• Create and update documentation based on customer interactions and your work with the platform

• Work hard to solve customer problems and make them raving fans of the Product

• Work alongside Product Managers to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs

• Continually research and learn the current and future best practices of using the Product

• Participate in the hiring processes by reviewing applications and assessments and by participating in interviews

• Suggest and implement improvements to workflows and identify new ways to best support the growing customer base

• Engage with the Product in the forum

• Contribute to the ever-growing documentation

Joining the team you will get:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Fair salary and 100% taxes coverage – don’t worry about possible taxes raise – we will get you covered
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones on all of the 3 floors
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

COME ON BOARD, AND LET’S GROW TOGETHER!