Account Manager

Mobilunity is a provider of dedicated development teams aiming to bring European corporate culture to the Ukrainian IT-labor market. Throughout all the years of our existence and until now, we’ve been working hand in hand with European companies as our primary partners. By our own example, we are proving that the dedicated team model works the best in all directions including employee’s interests as people have always been our main asset. Joining Mobilunity you won’t ever feel alone.

We are looking for an Account Manager to join our existing team to become an advocate of the interests of Mobilunity’s clients and at the same time – to become a Mobilunity’s Ambassador during daily communication with clients. The account manager will act as the main point of contact for clients. He/She will build long-lasting, mutually beneficial relationships with assigned contacts.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, quick, trainable, and organized with the ability to build rapport with clients. This is a hands-on role that includes interacting with various internal departments, and the company leadership team.

As an Account Manager you will be:

• Serving as the lead point of contact for all customer’s matters and helping customers through email, phone, and in-person meetings;
• Independently leading clients on standard questions;
• Pinging clients for recruiting needs or things not solved yet;
• Ensuring the timely and successful delivery of our services by close communication with else teams;
• Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively;
• Collaborating with various internal departments (HR, Sales, Recruitment, Marketing, Administrative and Accounting Departments);
• Maintaining updated knowledge of company products, services, and our relationships;
• Assisting with challenging client requests, resolving complaints, and preventing additional issues by improving processes.

Main requirements:

• At least 3 years of experience in Account Management or Customer Support within an IT company;
• Confident user of G-Suite;
• Exceptional communication skills;
• Problem-solving skills;
• Excellent active listening skills, negotiation, and presentation skills;
• Ability to relate with customers, top management, and other departments in the company;
• Ability to manage multiple clients (up to 20) simultaneously;
• Ability to collect, track, and analyze large amounts of data;
• Adaptability, critical thinking, and strong problem-solving skills;
• Time management and multitasking skills;
• Strong organizational skills and attention to detail;
• Fast in thinking and doing (esp writing emails, explaining the situation, etc);
• Fluent English to communicate effectively with clients from all over the world (both verbal and written, ready for calls with clients).

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Fair salary and 100% taxes coverage – don’t worry about possible taxes raise – we will get you covered
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones on all of the 3 floors
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!