Customer Support Representative (closed)

Mobilunity has over 200 passionate people and is constantly growing. We work with English-speaking customers from international markets from the US and UK to the United Arab Emirates and Europe.

We’re looking for dedicated and result-oriented Customer Support Representative to provide high-level support to our English-speaking customers. NO COLD CALLS!

 

Requirements:

• Good communication skills, attentiveness to details
• Excellent English, both writing and speaking skills are required (Upper Intermediate or Advanced levels)
• Eagerness to work in flexible shifts (We support our clients 24/7, so we have 3 shifts per day: 7 AM – 3 PM; 3 PM – 10 PM; 10 PM – 7 AM. This is why you will be able to combine work with studying and other activities)
• Ability to take 2 night shifts per week
• Interest to work with clients from all over the world and interact with our big support family :)

 

Main responsibilities (we will teach you how to):

• Support customers online via email, calls, and chats
• Provide the clients with detailed information about our services
• Handle and resolve customers’ complaints and requests

 

Conditions of work:

• Competitive compensation
• Night shifts and holidays are paid additionally
• Opportunity to grow and become a Shift supervisor or Senior agent, responsible for checking others’ work
• Bonus models based on your performance

 

In return, we offer:

• Join an atmosphere where Relationships is a core value. Feel it too!
• Paid vacations and sick leave
• No open office setup. Don’t be disturbed with strangers passing by – our teams have offices for 4-15 people each
• Office location in the city center, accessible from different metro lines and ground public transport arterias, yet not polluted with traffic gas and noise of main city arterias
• Corporate football and basketball teams, music band, office tournaments and offline global games organized by the Company. Monthly pizza parties started with CEO speech to the teams, and run by Event Management team. And many others activities that you could be a part of.

 

Come on board, and let’s grow together!