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Blog / HowTos /  Troubleshooting JetPack Bugs

November 23, 2015 - Cathy

Troubleshooting JetPack Bugs

What is Jetpack for WordPress?

With more than a million installations of Jetpack on WordPress websites it can be seen that it is a truly useful plugin that has many benefits for its users. It is a completely free to use plugin and can provide the user with all of the following:

  • Protects the website against brute force attacks on your passwords
  • Ensures that plugins are updated
  • Provides you with traffic statistics on your site visitors
  • Provides social sharing abilities for your site
  • Provides you with the ability to show related posts
  • Speeds up the loading of images on your site
  • Allows you to manage menus and plugins
  • Provides an easy to use centralized dashboard

However with WordPress continually evolving and the sheer number of themes and plugins that you can add to your site there will always be some bugs when using a plugin of this size and functionality. This article will run through some of the issues that users have discovered and provide you with some of the fixes that you could use to fix your jetpack bugs.

jetpack bugs

Unable to access xmlrpc.php

Hackers have found that they can increase the number of brute force attacks that they make on any site by utilizing the functions of your xmlrpc.php file which allows them to try hundreds or even thousands of passwords in a single attack on your site. One of the easiest ways to prevent these attacks is to simply block access to this file through your .htaccess file on your server. The problem is that not every host allows you access to this file and if the host has blocked access and will not provide you with the access that you need then your only option if you want to use Jetpack is to swap hosts as there is no Jetpack alternative that you can use.

However if you have access to your .htaccess file you can edit it so that you can now access your xmlrpc.php file, but this can leave you open to attacks. However there is a plugin that you can download called “Stop XML-RPC Attacks” that prevents access to the file from everyone except WP Jetpack providing you with protection and maintaining your ability to use Jetpack.

Do you suffer from a constant xml-rpc attack? Let our pros fix the problem!

WordPress goes into maintenance mode when upgrading Jetpack

Sometimes when you have upgraded your Jetpack or even upgraded WordPress itself you may get a “Briefly unavailable for scheduled maintenance, check back in a minute.” Message when you try to access your site. This is because something has happened during the update process to interrupt it and the .maintenance file in your root directory. To restore access you need to use your FTP program to access the root and then delete this .maintenance file.

More often than not this is actually a problem with your hosting not having sufficient resources or having incorrectly set permissions and you will need to check with them if this happens on every occasion. Alternatively you can install the update manually.

jetpack alternative

User error jetpack bugs

Quite often you will find that jetpack bugs are not actual problems with jetpack but incorrect use of the plugin and its functions. Such as the following:

  • Plugin did not post to Facebook: the checkbox above the “post” was unchecked.
  • “Your website needs to be publicly accessible to use Jetpack”: site actually needs to be online and useable.
  • Reactivated Jetpack and lost all stats: when you move the location of the website you have to check the box to say that you are moving.

JetPack Plugin is important part of your website. Don’t you know, BuddyPress developers use it? Interesting question. Be first one to find out!

 Comment below if you notice new bugs with popular JetPack plugin!

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