Hire SAP® CRM Developer
Customer satisfaction is at the core of any successful business. Most businesses that excel in customer service and support, invest in an effective Customer Relationship Management (CRM) strategy. A CRM strategy consists of software and processes that a SAP® Full-Stack engineer implements for companies to successfully manage interactions with current and potential customers.
The benefits of implementing a CRM system are plenty, but some of the major advantages include:
- Enhanced customer experiences
A CRM system allows all departments in a business to have a full view of customers, including their unique needs, queries and questions. This allows employees to assist customers faster and more efficiently.
- Better customer retention
The best way to retain customers is to keep them happy. With the right CRM system, businesses can run real-time analytics that show customers’ most essential needs and how to meet them at the right time and through the best channel.
- Increased revenue
With a CRM system that offers integrated tools for automation, lead management and forecasting, businesses can enhance pipeline visibility and sell faster.
- Better collaboration
With an effective CRM system, different departments in a business have a better understanding of the workflow and customer assistance. As a result, they can collaborate better.
- Improved marketing efforts
The marketing and sales teams of a business can work together to create more effective marketing strategies focused on customer needs.
With the above benefits in mind, it has become important for modern businesses to invest in powerful CRM systems. Many big corporates have found it beneficial to develop their own CRM systems to meet their unique needs. However, for small-to-mid-sized businesses, it is much more economical and productive to outsource their CRM functions to an external company. The biggest providers of custom CRM solutions include:
SAP®, specifically, has fast become a leader in the CRM field. Recent data shows that around 11,709 companies use SAP® CRM. Let’s explore why:
An Overview of SAP® CRM
SAP® is an innovative cloud company that specializes in a comprehensive set of integrated, cross-functional dealing processes. The company serves businesses of all sizes and in all industries. The main objective of its solutions is for businesses to operate profitably, to continuously adapt and to meet strategic goals.
One of SAP®’s main applications is its CRM module. It is designed to deal with the effective handling of customers.
SAP® CRM 2000 (2.0) initially released in 2000. Thereafter, the SAP® CRM 2006 (5.0) and SAP® CRM 2007 (6.0) were released in 2005 and 2007 respectively. The most current version is the SAP® CRM 2008 (7.0) that was released in 2009 as part of SAP® Business Suite 7.0.
The CRM module is part of the SAP® Enterprise Resource Planning (ERP) business suite. It is used to implement tailored business processes related to customer management. The CRM is also used to reduce business costs and to increase decision-making abilities by defining future strategies.
The CRM system consists of a range of submodules to support its key functions. Some of these include the CRM Sales, CRM Marketing, CRM Analytics and CRM Service modules.
Various components are also installed with SAP® CRM to provide its large set of functionalities. These components include:
This component includes the elements that are necessary for the CRM system landscape. It consists of:
- CRM Application Server Java
- CRM Application Server ABAP
- SAP® GUI
- CRM Web Client UI
This part is used to create a mobile system landscape.
CRM Handheld Integration
This is used for CRM handheld integration.
The Difference Between SAP® CRM and SAP® C4C
Some businesses may confuse SAP® CRM with SAP® C4C. But what exactly is the difference?
C4C stands for Cloud for customer. This is a cloud solution to assist businesses to manage customer service, sales and marketing activities efficiently.
SAP® CRM is HTML-based and involves mostly the ABAP programming language. On the other hand, C4C is a next-generation product that is HTML5-powered. This is where the differences come in. C4C offers businesses an aesthetically-pleasing and intuitive interface, whereas SAP® CRM provides a less ergonomic and simpler desktop look and feel. As a result, many businesses opt for SAP® CRM, because it is easier to use, manage and maintain.
The Responsibilities of SAP® CRM Developers and SAP® C4C Developers
A SAP® CRM developer’s responsibilities vary from that of a SAP® C4C developer when it comes to the implementation, integration and management of the different systems.
The C4C developer works with ABSL, UI Script and UI Designer in the Cloud Applications Studio (SDK) to develop and launch complex C4C solutions. This type of developer typically also takes care of the integration between C4C and ECC or CRM.
The CRM developer is responsible for the planning, technical design and delivery of solutions for SAP® CRM architecture implementation. The developer also takes care of SAP® Sales cloud and Salesforce retail cloud implementation and effective CRM Web UI development.
Let’s compare the net monthly salaries of the two types of developers in five major countries:
|SAP® CRM||SAP® C4C|
*numbers are based on our in-house Recruiting Team research done over popular local job boards
How a SAP® CRM Developer Can Assist Businesses to Excel
Because CRM is so important to businesses, they require a developer that specializes in the SAP CRM field, such as a SAP® Crystal Reports developer, for successful implementation. The right developer can assist with creating plans according to a business’ needs, schedules and assignments and can act independently or as part of a team to carry them out.
Every business is unique and an experienced SAP® CRM developer can also assist a business with customization of CRM system development and implementation. To do this, they work with cloud-based applications SAP® Sales Cloud and Salesforce Sales Cloud, programming languages ABAP and SQL and web-based application CRM WebUI.
It is also important to remember that some developers may specialize in specific programming languages. For example, you may get a SAP® CRM developer with Python that works mainly with the Python programming language. Some developers also work alongside other SAP® experts such as a SAP® Customer Experience (CX) solutions advisor or a SAP® CRM consultant.
For businesses who are interested in hiring a SAP® CRM UI developer, need to consider their experience, skill and education. Let’s take a look at the ideal SAP® CRM coder resume:
Another aspect to consider when hiring a SAP® CRM programmer or consultant – SAP® CRM is the cost. This allows businesses to identify how and from where to hire a dedicated developer or team. Let’s compare the monthly salaries of these developers in five countries:
* numbers are based on our in-house Recruiting Team research done over popular local job boards
This data clearly shows that hiring a developer for SAP® CRM integration from Ukraine is highly cost-effective. Many businesses around the world have realized that it is not only more affordable to hire from this region, but the developers are also highly skilled and experienced. Therefore, businesses can save valuable costs without compromising on quality when investing in SAP® CRM service solutions.
Find the Right SAP® CRM Developer Candidates with Mobilunity
Mobilunity is a globally-recognized Ukrainian outstaffing company. Our team has more than 10 years of experience in providing dedicated SAP® CRM engineers and SAP® CX advisor teams to businesses around the world. Some of our clients include Network of Arts in Switzerland, XPLG in Israel, esurance in Switzerland and ICUC in Canada. We work with clients in more than 20 countries around the world.
Part of our success is due to our effective approach to working with clients. We follow the following process:
- We recruit the right candidates
We consider our clients’ unique needs to find the most suitable candidates. After completing a test task and a series of interviews, we make an offer to successful candidates.
- We help with the onboarding process
Our team assists with setting up the environment and other essential processes, including daily reporting and time tracking to ensure successful onboarding.
- We assist with ongoing work and staff retention
At Mobilunity, we take pride in long-term relationships. Therefore, we go out of our way to ensure contractual commitments are met and all client needs are answered.