Every client of mobilunity.com will be provided with a unique proposal and contract detailing their project according to their specific needs. These will detail a specific service agreement regarding pricing, refunds and cancellation and must be agreed in written prior to the commencement of work. For specific details you should refer to your contact/agreement with mobilunity.com.
General Refund Guidelines
The following payments received by mobilunity.com are non-refundable:
- Website maintenance payments
- Application and software development payments
- Milestone achievements that have been paid
Web Development Services
The deposit payment that is specified within the contract is non-refundable. Any requests for refund subsequent to the completion of any milestone specified within the contract should be made in writing to mobilunity.com. Any such request shall be made prior to mobilunity.com receiving written or verbal acceptance of the services provided. Should the deposit not cover the time spent on development then additional payment will be due at our standard hourly rates. Specific details will be within your proposal and contract/agreement.
Graphic Design Services
The specified deposit within the contract is non-refundable. Any request for refund made after the achievement of any milestone tasks need to be made in writing to mobilunity.com. Any request for refund must be made prior to the receipt of written or verbal acceptance of services delivered. No refund on graphic design services is available once the proof has been accepted.
Processing of Refunds
Unless stated otherwise within your contract all payments made through credit cards or PayPal will be refunded directly back to the card or PayPal account from which payment was made.