Services Salesforce Service Cloud Developers Provide
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Service Cloud Consulting
Our Salesforce Service Cloud consulting services at Mobilunity aim to develop strategies for each business applied based on its individual needs. We evaluate your current CRM setup, pinpoint areas of improvement and offer practical recommendations to improve the Service Cloud application.
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Service Cloud Implementation
At Mobilunity, we do Salesforce Service Cloud implementation in the best way possible to give you a smooth and customizable setup that complements your business processes. Our team does not only deploy the core functionality but also tailors it according to your operational needs.
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Service Cloud Integration
At Mobilunity, our Salesforce Service Cloud integration offerings help you tightly integrate CRM systems with your essential business operations. We are an expert in integrating Service Cloud with marketing automation, e-commerce platforms and ERP systems to ensure smooth data exchange between platforms.
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Replatforming to Service Cloud
Re-platforming to Salesforce Service Cloud follows a certain strategic direction in transferring your current platforms without interfering with your daily work. Our specialists ensure the preservation of data integrity and continuity improving functionality during the transition.
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Service Cloud Customization
Service Cloud Customization is adjusting Salesforce Service Cloud so that it corresponds with your specific business needs. Our support team reconfigures layouts, adds custom fields and builds workflows according to your customer service procedures.
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Corrective Maintenance
The corrective maintenance of Salesforce Service Cloud by Mobilunity includes constant monitoring and timely issue resolution. Our team conducts routine system checks, updates and optimizations to guarantee that your Service Cloud environment remains efficient, secure and up-to-date.
Features of Salesforce Service Cloud
- Social Customer Service
- Custom Reports and Dashboards
- Omni Channel Routing
- Lightning Service Console
- Account and Contact Management
- Automation
Social Customer Service
Our Salesforce Service cloud consultants focus on Social Customer Service, connecting social media platforms to your CRM. This integration allows unified management of customer interactions through different social channels and increases levels of engagement as well as support response rates.
Custom Reports and Dashboards
With expertise in Custom Reports and Dashboards, our consultants can provide specialized analytical information. They create and deliver custom reporting solutions in Salesforce Service Cloud, facilitating data-driven decision-making and performance monitoring.
Omni Channel Routing
Our team offers Omni Channel Routing guidance facilitating efficient customer communication channel management within the Salesforce Service Cloud platform. This service improves customer satisfaction by shortening response time and the quality of the services offered.
Lightning Service Console
Mobilunity Salesforce Service Cloud consultant team is skilled in the Lightning Service Console and can optimize this feature to increase agent efficiency. They personalize the console to an easier-to-use user interface, aggregating critical tools and customer data.
Account and Contact Management
Our Account and Contact Management service helps to structure and improve customer profile management for more effective relationship management. This gives a holistic overview of the client’s activities and history, enriching customer service with tailored offers.
Automation
Our experts focus on Automation in Salesforce Service Cloud automating routine procedures for a more efficient performance. This simplifies processes, eliminates manual workload and results in better response times for customer service.
Meet Our Expert Developers
We have several consultants available for hire right now – check their profiles below and inquire for more!
David M.
Middle Salesforce Service Cloud Engineer
4 years of experience
With 4 years of experience as a Salesforce Service Cloud specialist, David is good at implementation and customization. He has rich experience in the declarative features of Salesforce such as Process Builder, Workflow Rules and Lightning Flow. His portfolio features a range of successful projects in the finance, healthcare, and retail sectors.
- Process Builder
- Workflow Rules
- Lightning Flow
- Apex
- Visualforce
- Lightning Components
- Salesforce Data Loader
Hannah P.
Senior Salesforce Service Cloud Engineer
7 years of experience
Hannah is a Senior Salesforce Certified Service Cloud consultant with 7 years of experience in advanced customization and complex integrations. Her expertise includes Apex, Visualforce and Lightning components. Hannah has overseen numerous large-scale projects where created innovative and scalable solutions tailored to diverse business needs.
- Apex
- Visualforce
- Lightning Components
- Salesforce APIs
- Process Builder
- Workflow Rules
- Lightning Flow
Michael J.
Middle Salesforce Service Cloud Engineer
5 years of experience
Michael is a Middle Salesforce Service Cloud Developer with 5 years of experience. His expertise is in system integration and data migration, using Salesforce Data Loader and MuleSoft. Michael’s ability to integrate Salesforce with various external systems has enabled seamless data synchronization and improved functionality for customers.
- Salesforce Data Loader
- MuleSoft
- Apex
- Visualforce
- SOQL
- Process Builder
- Lightning Components
Helena K.
Middle Salesforce Service Cloud Engineer
3 years of experience
Helena has 3 years of experience with Salesforce Service Cloud in the area of user interface customization and improvement. She is proficient in both classic and Lightning Experience, with her skill set ranging from work at Lightning Web Components to Aura Component. Helena’s core strength is intricate attention to detail and designing intuitive interfaces and user-oriented interfaces simplifying complex processes.
- Salesforce Lightning
- Aura Components
- Visualforce
- Apex
- Salesforce UI/UX design
Enhance your customer service with Mobilunity’s Salesforce Service Cloud developers!
Whether you need a dedicated team or individual experts, our specialized services are designed to optimize your customer support processes, ensuring exceptional service and satisfaction for your clients!
Our Cooperation Models
Hire a Dedicated Service Cloud Developer
Our primary service model is Dedicated Service Cloud development, which means that businesses can hire Salesforce Service Cloud developers to support intensive and long-term projects. You oversee directly a developer’s work, ensuring that outcomes align with strategic goals while Mobilunity handles HR, accounting and help desk needs.
Hire a Part-Time Service Cloud Consultant
For companies that need Salesforce Service Cloud support more flexibly, our part-time model is just the right solution. It fits well for organizations with specific, short-term goals or those that need expert help, but don’t have an opportunity to hire an in-house specialist. The client controls the consultant’s work, and Mobilunity deals with HR matters, accounting issues and support services.
The Benefits of Partnering with Mobilunity
Salesforce Certified Experts
Mobilunity offers Salesforce Certified Experts, ensuring top-level service cloud development and consulting. Our consultants are not only skilled but also certified ensuring that they are well-versed with the latest Salesforce updates. This certification ensures high standards, development standards and top quality of the final product.
Faster Service Rollouts
Mobilunity excels in fast service deployment, which is essential to keep a competitive advantage. We have effective project management and a well-qualified team that helps us to deploy Salesforce Service Cloud solutions faster, decreasing time to market. Working quickly, we do not compromise on quality, making sure that the clients get optimal results in minimal time.
Best-in-Industry Talent
At Mobilunity we have the best talents in the industry. We have a rigorous selection process that helps us onboard only the most talented and highly skilled Service Cloud Consultant Salesforce to our team. This ensures that our customers enjoy creative and reliable solutions, guided by experienced success-oriented professionals.
Process Visibility & Transparency
Mobilunity is known for its focus on transparency and process clarity. Clients fully understand their project’s progress, trusting their development team. This transparency allows our clients to offer suggestions and corrections in real-time, guaranteeing results fully match their needs.
How to Hire a Salesforce Service Cloud Developer with Mobilunity
Determine Your Needs
Start by outlining the exact needs and goals of your Salesforce Service Cloud project. Evaluate the work to be done, skills required and objectives that you want to achieve by hiring a Salesforce Service Cloud developer.
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Get in Touch With Us Using the Form Below
Just fill out the form below to start your hiring process. Please give us specific information about the needs of your project and your expectations from Salesforce Service Cloud case management. Our team will review the inquiry quickly and return with a tailored offer.
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Receive Estimate and Offer From Us
Mobilunity will understand your needs and prepare an estimate and a tailored offer. This will include the range of services, deadlines and budget, ensuring transparency and meeting your project needs.
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Interviewing Candidates
Participate in the selection process by interviewing our applicants. This will help you to assess the qualifications, expertise and compatibility of each developer with your project objectives ensuring finding a perfect fit for your team.
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Start Your Cooperation
The cooperation starts once you have chosen the best Salesforce Service Cloud developer. Mobilunity provides a convenient onboarding procedure to kick-start your cooperation and successfully launch the product.
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Service Provider You Can Trust
Case Studies
Testimonials from Clients
At Klevu, we consider ourselves fortunate to have found such amazing and talented engineers through Mobilunity. Reflecting on our journey together, it's evident that our collaboration has been instrumental in achieving our goals and pushing boundaries.
Finland
Main point is that you guys were able to find the right talent at the right moment. That was the most important for us. Anton is the game changer for us. If he was not there, we would not be here now.
Canada
Mobilunity takes a lot of weight off my shoulders by taking care of such HR things, as employee mental health check, performance appraisal, work anniversary & Birthday reminders and actual goodies delivery. Those may sound like tiny things, but we all understand their huge value to the employees. It's reassuring to know that someone close by is attentive to our team.
Denmark
It’s amazing we can rely on such a good partner as Mobilunity. Retention is key and thanks to Mobilunity’s inspiring work and our internal string culture, we make sure our hybrid colleague [remote part-time developer] really belongs to the same structure.
France
We are very satisfied with the quality of services provided by the Mobilunity-BPO team and flexibility in adjusting to our instructions. This cooperation allowed us to release the product faster and optimize the budget.
Japan
Mobilunity helps us to solve important projects with perfect selected high potential professionals in programming.The work processes are smooth with fast solutions. And all under family collaboration. We found a perfect partner to progress in technical way in our business model.
Germany
We were lucky to find Mobilunity who recruited and hosts our nearshoring dev team in Kyiv.
Switzerland
Thanks a lot for your support during this year and the ongoing partnership. It is really appreciated by us how much you take care of your clients as well as all our colleagues and friends in Ukraine. Thank you very much!
Germany
Mobilunity was of great help at the time we needed to scale the team quickly and since them it has turned into a longterm relationship where we trust our oustaffed team is in good hands.
Switzerland
