Salesforce Lead
Development Team
On behalf of our Client from the USA, Mobilunity is looking for a Salesforce Lead.
This company specializes in developing innovative digital solutions for businesses, focusing on modular e-commerce, web performance optimization, and AI-driven retail technologies. They create flexible, API-first architectures that enhance scalability and user experience. Their expertise includes AI-powered recommendations, conversational commerce, and tailored digital experiences across various industries. With a customer-centric approach, they integrate artificial intelligence to drive efficiency and growth.
Responsibilities:
- Serve as the lead technical architect for the Salesforce Order Management platform,responsible for the end-to-end solution design and system integrity.
- Translate business requirements from fulfillment, customer service, and finance teams into technical designs and scalable solutions within Salesforce OMS.
- Design, build, and maintain complex order orchestration, fulfillment routing, and service logic using Salesforce Flow and Apex where necessary.
- Architect and manage integrations between Salesforce OMS and our external systems, including ERP, WMS, and 3PL providers, using Salesforce APIs and middleware.
- Own the OMS data model, ensuring data integrity and designing custom objects and fields as needed to support business processes.
- Serve as the primary technical resource for troubleshooting and resolving production issues, including order processing failures (Process Exceptions), payment errors, and integration failures.
- Develop and maintain comprehensive technical documentation, including solution design documents, data flow diagrams, and administration guides.
- Stay current with Salesforce releases and new features, evaluating their potential impact and leading the implementation of value-adding enhancements.
Required Qualifications:
- 4+ years of hands-on experience with an enterprise-level Order Management System, with at least 2 years focused specifically on Salesforce Order Management.
- Expert-level proficiency in declarative automation, particularly Salesforce Flow, including the use of OMS-specific Flow Core Actions.
- Deep understanding of the Salesforce OMS data model, especially the relationships between OrderSummary, FulfillmentOrder, ReturnOrder, and associated objects.
- Proven experience designing and implementing integrations between Salesforce and external systems (e.g., ERP, WMS) using REST/SOAP APIs.
- Strong understanding of omnichannel fulfillment processes (e.g., BOPIS, Ship-from-Store) and the underlying inventory management principles.
- Excellent analytical and problem-solving skills, with a demonstrated ability to perform root cause analysis on complex technical issues.
- Strong communication skills, with the ability to articulate complex technical concepts to both business and technical stakeholders.
Preferred Qualifications:
- Salesforce Order Management Administrator or Developer Accredited Professional certification.
- Salesforce Platform Developer I, Integration Architect, or B2C Commerce Developer certifications.
- Hands-on experience with integration middleware platforms such as MuleSoft.
- Experience in a B2C or D2C retail/e-commerce environment.
- Familiarity with the broader Salesforce Revenue Cloud ecosystem, including CPQ and Billing.
In return we offer:
- The friendliest community of like-minded IT-people
- Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
- Mobilunity Medical Insurance program designed to attend our teams’ needs
- Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
- Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
- No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
- English classes in 1-to-1 & group modes with elements of gamification
- Neverending fun: sports events, tournaments, music band, multiple affinity groups
Come on board, and let’s grow together!