5 Types of Businesses Which Need to Hire a Chatbot Developer
A Chatbot is a software application, which is based upon some predefined rules or artificial intelligence AI programming to communicate with the users on a chatting platform or website. Numerous enterprises hire data scientists and chatbot developers for programming a chatbot for their businesses so that they can establish effective communication with their customers.
There are many types of businesses that are already using the chatbots for their respective businesses on Facebook as well as on their own websites. According to the market research report by Grand View Research, the total global chatbot market value is expected to cross $1.23 billion by 2025 from just $39 million in 2014 with over 24.3% of CAGR growth. This report further elaborates that the main industries that are influenced by the chat bots technology include eCommerce, healthcare, banking, retail and entertainment media.
The chatbot programming is growing very fast since the Facebook and WeChat, Slack, WhatsApp and other platforms offered chatbot development on their respective platforms. Meanwhile, the development of native chatbot applications has also increased significantly during the past few years that have triggered a substantial chatbot developer demand in the marketplace.
What Are Chatbots & Their Impact on Web Development?
The chatbots are communication platforms, where the automated computer program responds to the queries and communication with the customers by learning the patterns, keywords, questions or even the learning language used by the customer. The bot development is becoming one of the cruising industries for the bot developers as well as for the businesses of all sizes globally.
A substantial increase in the demand of writing a chatbot application in the market is clear indication of the desirable impact of these applications on the today’s modern businesses. Normally, there are two types of chatbot applications; one is governed by the predefined simple rules and the other one is more advanced and sophisticated one, which uses the power of Neuro-linguistic programming to understand the complex conversation of the user through artificial intelligence (AI) technology.
As far as the question how to build a chat bot is concerned, we can do it in two different ways. The one way to benefit from the power of chatbot for a very low price is to use third party chatbot. In this case, you can integrate chatbot into website of your company without developing it from the scratch. You can just use the service of any third party. The other ways to build a chatbot is developing it from the scratch with the help of chatbot developers and designers. You can have larger control, privacy, security and other features in this case.
So, the chatbot development will become an integral part of web development in a very short period of time. Every business wants to benefit from the power of chatbot. According to the Business Insider report information, more than 80% of the businesses want to use chatbots in their businesses by 2020 from the present ratio of just below 4%. The number of chatbots on Facebook in just one year from 2016 to the mid of 2017 crossed the 100,000 mark.
The impact of chatbots on the web development is huge because a large majority of the businesses in all sectors want to use chatbot on their websites, social networks or as the separate chatbot application for better customization and privacy issues.
A large number of small businesses are shifting to chatbot integration in their websites and other platforms. So, the future of the web development will also be heavily influenced by the chatbot development and every chatbot development company will have to provide the services of skilled chatbot developers to the enterprises.
Chatbots in Businesses & Industries
Owing to the great benefits of chatbots in the present day marketplace, almost all types of industries and businesses are transitioning toward the use of chatbots in their businesses. The main industries that use chatbots extensively include the following:
If you are thinking to benefit from the power of chatbot for your business, you have two options to choose; either you can create your own chatbot application or you can use the third party application to integrate it into your website. The most common business processes where the chatbots can make great impact include:
- Customer service and support
- Sales and marketing representative
- Insurance sales representatives
- Banking sales and marketing
According to the Business Insider report, only in the USA, the average saving in the account of customer service and support salaries was calculated at about $23 billion annually. The other sectors are also saving substantial amounts of money on the salaries of human representatives by replacing them with chatbots.
Top 5 Businesses to Benefit from Hiring Chatbots Developers
Almost all kinds of industries that involve customer support, sales, marketing and finance processes in their businesses can benefit from the use of chatbots in different ways.
As far as the hiring of chatbot developers is concerned, it is purely a dedicated development service, which is commonly needed in high paced IT and knowledge base companies in the marketplace. The software development team of any company should hire a dedicated chatbot developer to build and integrate a chatbot for their businesses.
The main businesses or industries that can most benefit from the hiring of a dedicated chatbot developer include the following:
The retail industry has become so competitive that every person matters a lot for every retail store. The retail industry is extensively using artificial intelligence for micro-targeting the customers based on upon their behaviors and purchasing patterns. But, interacting with the customers to the level they get full satisfaction is done through machine learning chatbots.
These chatbots help the industry to increase customer satisfaction, product sales, and providing different incentives for better positioning your business in the marketplace. The main tasks performed by the chatbots in the retail industry include the following:
- Notifying of the new products and arrivals
- Providing information about the products of customer interest
- Help finding the desired items and products
- Providing product details and other information for better customer support
- Sending and updating the shipping information of the consignment
- Professional grade order processing services
- Finding the nearest retail stores
- Providing real time offers, seasonal discounts, loyalty incentives and many other gift coupons and other promotional things
Another major industry that can benefit from hiring a dedicated chatbot developer is healthcare sector. A healthcare sector may need a native chatbot application owing to the security and privacy of the patient information.
A dedicated chatbot developer is highly desirable in the healthcare industry for the continuous improvement in the chatbot experience. It requires regular updates, testing and new features to keep the customer information safe, secure and private from the malicious attacks and maintain a high level of customer satisfaction.
Like retail eCommerce is another very important sector that is highly benefiting from the use of chatbots and the chatbot developers. The eCommerce business is predominantly based upon the website, mobile apps, chatbots, marketing campaigns and micro targeted sales. All these functions can be fully improved tremendously with the help of a powerful chatbots to establish customized conversation.
According to the IBM Research Report, the customization and personalization in the marketing improves the sales by over 75% in the industry. So, the eCommerce should have dedicated chatbot developers to keep the chatbots up to date and effective in their conversation to create a great user experience.
Banking & Finance Industry
However, banking and finance are a little bit different from each other, but still the main theme of their operations relates very closely. Both of these sectors have to maintain high a level of customer satisfaction to remain more competitive in the marketplace.
Like the retail industry, banking and finance industry also offers multiple types of solutions and products to the industries, individuals, governments, non governmental bodies and other entities. So, operation of banking and finance sector should remain very well focused and targeted towards the best clients and customers. Developing and maintaining highly featured chatbot will help them improve their efficiency, sales, and customer satisfaction.
To maintain smooth and profitable operations, the banking and finance should hire dedicated chatbot developers to keep their chatbots, websites and apps up to date and efficient.
Electronic & Print Media
The present day print and electronic media is one of the most powerful and cruising industry, which has to interact with the millions of people on a daily basis. Many people want regular updates about news, weather, finance, climate, travel, breaking news and many other things through media and publishing houses.
This industry requires a strong team of web developers, chatbot developers and other IT professional to maintain their highly loaded communication networks. This industry can most benefit from the professional grade AI-based chatbots to maintain high quality customer communication and to create a great customer experience.
Useful Tips on Creating Own Chatbot
Creating an own chatbot that is able to serve your business objectives is a very thoughtful visualization and careful implementation process. You need to take all necessary steps to make it a successful project for your business. Let’s have a look at the top useful tips on creating a good own chatbot.
Tip #1 Identify Objectives Clearly
The base of every project starts with the clear identification, study and analysis of the objectives of the project. You should clearly identify the objectives of creating your chatbot.
Tip #2 Uses Best Chatbot Development Platform
Always choose the best chatbot platform to create an own chatbot. It provides you with good quality, security and reliability.
Tip#3 Flow of Language Should Be Natural Looking
This is a very important tip for making the chatbot conversation more natural and creating a good customer experience. So, always create good greeting, farewell and other emotional messages carefully.
Tip #4 Try to Produce Reusable Solution
Always start with the basic form of computer code for different messages and latter, you can reuse and tweak them to more emotional, friendly and other types of messages. So, always try to create code, which can be reused in different scenarios; it will save time and efforts.
Tip #5 Keep It Simple, Easy and Effective
Both the chatbot interface and the computer aided communication should be simple, easy and effective. The effectiveness can be achieved by proper focusing of the communication to the targeted customer base.
Market Analysis of Chatbot Developers
According to the Mind Bowser Survey, more than 67% of the respondents believe that chatbots will outperform the mobile applications in the next 5 years. This survey further finds that a whopping majority of 96% of the respondents believes that chatbot is not going anywhere; it will remain for long.
As far as the availability of chatbot developers is concerned, this report further reveals that 76% of the industry experts believe that chatbot developers are easily available in the marketplace. However, the awareness about the use of chatbot is not pervasive across the industries as yet.
According to the Research Nester report, the demand of chatbot and its developers will continue to grow consistently in the next five years from as low as just $88.5 million market value in 2015 to about $868.6 million by 2023.
So the demand of the chatbot developers will remain in growing trend and the supply will also surge to cater the demands, especially in the developers and experts on different chatbot developer platforms like IBM Watson, Microsoft Bot, Wit.AI, Semantic machine and many others.
How to Get Dedicated Chatbot Developer?
You can hire a chatbot developer through multiple ways, such as hiring a freelancer, hiring a local resource or hiring a dedicated chatbot developer through outstaffing. The third source of hiring has many benefits. The outstaffing a dedicated chatbot developer through a third party development company like Mobilunity Chatbot Services will provide you full peace of mind.
You get a dedicated resource with the support of a professional team of developers and management resources to make your project 100% successful.